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2023 Customer

Satisfaction Survey

To Our Valued Clients

On behalf of all of us at Concord Pools & Spas we want to thank you for your business, and we hope we have lived up to the expectations we set for this project. Pool construction can be a lengthy and daunting process, so we hope that we made this an easy and enjoyable one for you and your family.

Feedback is always important to us here at Concord. We always strive to build the best pool in the area and deliver a solid communication standard throughout the entire process. Below is an online survey for you to leave an honest review, and to help us fix any deficiencies we may have had on your project.

If you could take a moment to review this survey and provide us with as much information as possible, we would greatly appreciate it. We will use your information to evaluate our practices and policies to better serve our future clients and to see if there is anything we can do for you and your family.

Thank you for your time and we look forward to working with you in the future for any of your pool and outdoor living needs.

Sales Experience
How was your initial introduction to Concord? *
Our Sales Specialist was knowledgeable and concise. *
Were you able to get ahold of your salesperson when needed? *
Did you feel comfortable with the knowledge you received at contract? *
Did your Sales Specialist follow up and guide you through the process? *
Did your Sales Specialist review other options that Concord provides? *
When the pool was completed, did the Sales Specialist come out to see the final project? *
I would recommend our Sales Specialist to our friends and family. *
Pre-Installation Process
How helpful was the project info packet in preparing you for the pool installation? *
How did you feel about the installation process? *
Did you feel the yard layout was managed in a timely manner? *
How was the explanation of the installation process to you during the yard layout? *
Were you kept informed as to when the pool installation would begin? *
Were you kept informed as to when the pool installation would begin? *
Installation Process
The construction foreman identified himself at the start of the pool installation. *
The pool excavation team was available to answer any questions we had. *
The construction crew left the driveway clean when finished. *
The pool and components were delivered and stored in a quality manner. *
The installation crew was professional and available to answer our questions. *
The crew left the property and surroundings clean. *
We were happy with the job and crew and their overall process. *
The pool and a liner if applicable were completed in a timely manner. *
Our recommended electrical contractor was easy to communicate with. *
Our recommended electrical contractor completed the job timely and professionally. *
We would recommend our electrical contractor to others. *
Decking
The decking was installed in a timely manner. *
The mason was easy to work with and communicated properly. *
The concrete crew left the property and surroundings clean when they finished. *
Did the finish and color match your expectations? *
Completion
You were contacted in a timely manner to have a pool started and demonstrated. *
How would you rate the instructions you were given on how to run and maintain your pool? *
You were presented with all the manuals at the time of demo. *
Was your pool completed to your expectations and vision? *
The exit interview was valuable in sharing our thoughts regarding our experience. *
Final Review
On a scale of 1 to 10, how would you rate your overall experience with Concord Pools & Spas? *
Based on the following scale how likely are you to recommend Concord Pools & Spas to a friend or family member? *

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