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Concord Pools & Spas
Privacy Policy

  • Effective Date:

    June 11, 2026

Concord Pools & Spas ("Concord," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, customer portal, mobile applications, text messaging programs, social media channels, and other interactions with our company.

By using our services, website, customer portal, or by communicating with us, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information, including:

  • Name
  • Address
  • Email address
  • Telephone number
  • Mobile phone number
  • Pool or spa ownership information
  • Property information
  • Service history
  • Construction project information
  • Payment and billing information
  • Communications with our staff
  • Photos, videos, and documents you provide
  • Website usage information
  • Device and browser information
  • Name
  • Address
  • Email address
  • Telephone number
  • Mobile phone number
  • Pool or spa ownership information
  • Property information
  • Service history
  • Construction project information
  • Payment and billing information
  • Communications with our staff
  • Photos, videos, and documents you provide
  • Website usage information
  • Device and browser information

We may also collect information related to pool equipment, water testing, warranty claims, service requests, construction progress, and customer support inquiries.

How We Use Information

We use the collected information to:

  • Provide products and services
  • Process estimates, contracts, and purchases
  • Schedule and perform service appointments
  • Manage pool construction projects
  • Provide customer support
  • Respond to inquiries
  • Improve our products and services
  • Communicate important updates
  • Send appointment reminders
  • Process payments
  • Maintain warranty records
  • Enhance customer experience
  • Comply with legal obligations
  • Protect against fraud or misuse
  • Provide products and services
  • Process estimates, contracts, and purchases
  • Schedule and perform service appointments
  • Manage pool construction projects
  • Provide customer support
  • Respond to inquiries
  • Improve our products and services
  • Communicate important updates
  • Send appointment reminders
  • Process payments
  • Maintain warranty records
  • Enhance customer experience
  • Comply with legal obligations
  • Protect against fraud or misuse

Text Messaging Communications

Concord Pools & Spas may communicate with customers through SMS text messaging. By providing your mobile phone number and consenting to receive text messages, you agree to receive communications related to:

  • Appointment reminders
  • Service scheduling
  • Project updates
  • Construction milestones
  • Customer support
  • Water testing notifications
  • Equipment alerts
  • Billing notifications
  • Promotional offers and special events
  • Other business-related communications
  • Appointment reminders
  • Service scheduling
  • Project updates
  • Construction milestones
  • Customer support
  • Water testing notifications
  • Equipment alerts
  • Billing notifications
  • Promotional offers and special events
  • Other business-related communications

Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact our office. Consent to receive text messages is not a condition of purchasing any product or service. We do not sell, rent, or share mobile phone numbers with third parties for their own marketing purposes.

Privacy Policy for SMS Messaging

  • Effective Date:

    June 11, 2026

Introduction

At Concord Pools & Spas, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2026 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

Information We Collect
  • Phone Number:

    The mobile number you provide to receive SMS messages.

  • Message Interaction Data:

    Delivery and engagement metrics (e.g., delivery status, response keywords).

  • Consent Records:

    Timestamps and methods of opt-in (web form, keyword, verbal, or paper).

How We Use Your Information

  • Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.

  • Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).

  • Improve messaging and measure engagement.

One-to-One Consent Requirement

Under the January 2024 FCC ruling, opt-in consent applies solely to Add Your Business Name. We do not share your consent with third parties or affiliates unless you expressly agree.

Message Frequency & Data Rates

The SMS message frequency will vary but will not exceed 3–5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms.

Opt-Out & HELP Instructions

  • Text “STOP” to any message to unsubscribe immediately.

  • Text “HELP” for assistance or contact us at 518-783-8976.

Data Sharing & Disclosure

  • We will never sell your data.

  • We may share data with service providers (e.g., carriers) for SMS delivery, with strict confidentiality.

  • National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

Security of Your Information

Reasonable measures are in place to protect your data, though no system is infallible.

Record-Keeping & Proof of Consent

We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.

Changes to This Policy

We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.

Concord Connect Customer Portal

Customers may access services through Concord Connect or other customer-facing platforms provided by Concord. Information collected through these systems may include:

  • Account information
  • Project information
  • Service requests
  • Uploaded photos and videos
  • Equipment information
  • Pool specifications
  • Customer communications
  • Scheduling information
  • Account information
  • Project information
  • Service requests
  • Uploaded photos and videos
  • Equipment information
  • Pool specifications
  • Customer communications
  • Scheduling information

This information is used solely to provide customer support, project management, service coordination, troubleshooting, and related business functions.

Artificial Intelligence and Automated Support

Concord may utilize artificial intelligence ("AI") tools and automated technologies to assist with:

  • Customer support
  • Troubleshooting
  • Equipment guidance
  • Scheduling assistance
  • Educational content
  • Administrative functions
  • Customer support
  • Troubleshooting
  • Equipment guidance
  • Scheduling assistance
  • Educational content
  • Administrative functions

Information submitted through AI-powered systems may be processed to generate responses and recommendations. AI-generated information is intended as guidance only and does not replace professional inspection, service, or technical advice when required.

Photos, Videos, and Customer Submissions

Customers may submit photographs, videos, documents, and other materials to assist with service requests, troubleshooting, warranty claims, project management, and customer support. By submitting such materials, you grant Concord Pools & Spas permission to use them for:

  • Customer support
  • Diagnostics
  • Warranty administration
  • Quality assurance
  • Employee training
  • Internal business operations
  • Customer support
  • Diagnostics
  • Warranty administration
  • Quality assurance
  • Employee training
  • Internal business operations

Concord will not publicly display customer-submitted materials without appropriate authorization except as required by law.

Website Usage and Cookies

Our website may use cookies and similar technologies to improve user experience and understand website performance. Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Improve website functionality
  • Support advertising and remarketing efforts
  • Remember user preferences
  • Analyze website traffic
  • Improve website functionality
  • Support advertising and remarketing efforts

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Third-Party Service Providers

We may use trusted third-party service providers to assist with business operations, including:

  • Customer relationship management systems
  • Scheduling systems
  • Accounting platforms
  • Payment processors
  • Marketing providers
  • Website hosting providers
  • Analytics services
  • Communication platforms
  • Text messaging providers
  • Customer relationship management systems
  • Scheduling systems
  • Accounting platforms
  • Payment processors
  • Marketing providers
  • Website hosting providers
  • Analytics services
  • Communication platforms
  • Text messaging providers

These providers may access information only as necessary to perform services on our behalf.

Marketing Communications

We may send marketing communications regarding products, services, promotions, events, and special offers. You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly. Operational communications relating to active projects, service appointments, warranties, billing, or customer support may continue even if marketing communications are declined.

Information Sharing

We do not sell personal information. We may share information:

  • With service providers acting on our behalf
  • With manufacturers for warranty processing
  • With subcontractors involved in your project
  • With payment processors
  • When required by law
  • To protect our rights, property, or safety
  • In connection with a business transaction such as a merger, acquisition, or sale of assets
  • With service providers acting on our behalf
  • With manufacturers for warranty processing
  • With subcontractors involved in your project
  • With payment processors
  • When required by law
  • To protect our rights, property, or safety
  • In connection with a business transaction such as a merger, acquisition, or sale of assets

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Fulfill warranty obligations
  • Resolve disputes
  • Comply with legal requirements
  • Provide services
  • Maintain business records
  • Fulfill warranty obligations
  • Resolve disputes
  • Comply with legal requirements

Retention periods may vary depending on the nature of the information and applicable legal obligations.

Your Rights

You may request to:

  • Access personal information we maintain about you
  • Correct inaccurate information
  • Request deletion of information where permitted by law
  • Opt out of certain communications
  • Access personal information we maintain about you
  • Correct inaccurate information
  • Request deletion of information where permitted by law
  • Opt out of certain communications

Requests may be submitted using the contact information below.

Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date. Continued use of our services following any update constitutes acceptance of the revised Privacy Policy.

Contact Information

  • Concord Pools & Spas
  • 156 Sparrowbush Road
    Latham, NY 12110
  • 518-783-8976
  • Website: concordpools.com
  • For questions regarding this Privacy Policy, contact Concord Pools & Spas through the website or by telephone.