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2025 Service Program

Please carefully review this page which includes our 2025 pricing, along with our service information page as pricing and procedures may have changed for the 2025 Concord Pools & Spas Service Program. To ensure a successful visit from our technicians a signed 2025 Service Program form must be returned along with a credit card on file. Please visit concordpools.myservicetitan.com to save a valid credit card to your service account. We require a credit card on file and a signed form on file prior to all scheduled appointments. The credit card on file will be charged following the completion of the appointment. If you wish to pay with cash or check, the appointment must be prepaid prior to the appointment. If a valid credit card or prepayment has not been received prior, the appointment will be canceled. Declined credit card charges will result in the addition of an additional $20 fee.

Service Customer Portal

Concord Pools & Spas is using ServiceTitan to help provide our customers with easier access to upcoming and previous service appointments, along with invoices from those appointments beginning in 2023. Please visit concordpools.myservicetitan.com to request an invitation using the email associated with your account. Please allow two business days for all new customer information to be entered prior to requesting an invitation. If you have any issues, please contact us at 518-783-8976 ext. 624.

2025 Early Bird Discount

The 2025 Early Bird Discount Program is available to customers scheduling both a pool opening and closing. Prepayment of both appointments no later than April 1, 2025, will result in a discount of $20.00 on your pool closing. This program is only available to customers with a valid credit card on file. Please click the link below to apply for your Early Bird Discount.

Pay by April 1 to receive a discount on your closing. You will receive a confirmation form when your service date is scheduled.

**Rates and fees may be subject to change. All current rates will be reflected on this page.**

Residential Pools

Fiberglass & Vinyl

Inground Pools

Full Opening w/ Safety Cover
$ 345.00 +tax

Our technician removes and folds the safety cover at the opening.

Full Opening w/ Tarp Cover
$ 415.00 +tax

Our technician removes and folds the tarp cover and water tubes at the opening. If the customer has emptied and removed the water tubes prior to the technician’s arrival, they will receive a $65.00 discount.

Partial Opening
$ 245.00 +tax

The customer has removed the winter cover prior to the technician’s arrival.

Full Closing w/ Safety Cover
$ 345.00 +tax

Our technician places the safety cover on the pool at the closing.

Full Closing w/ Tarp Cover
$ 415.00 +tax

Our technician fills the water tubes and places the tarp cover on the pool at the closing. If the customer has filled the water tubes pool side prior to the technician’s arrival, they will receive a $65.00 discount.

Partial Closing
$ 245.00 +tax

The customer places and secures the winter pool cover after the technician completes the closing.

Above Ground Pools

Full Opening
$ 370.00 +tax

Our technician removes and folds the winter pool cover at the opening.

Partial Opening
$ 245.00 +tax

The customer has removed the winter pool cover prior to the technician’s arrival.

Full Closing
$ 370.00 +tax

Our technician places the winter pool cover and secures the cable and winch at the closing.

Partial Closing
$ 245.00 +tax

The customer places the winter pool cover after the technician completes the closing.


Residential Pool Services & Labor Rates

Standard Service Call
$ 150.00 +tax

Charged once per visit on all services.

Standard Service Labor (per 30 mins.)
$ 50.00 +tax

Work performed following the initial 30 minutes.

Out of Area Fee (per visit)
$ 150.00 +tax

Charged once per visit on all pools located outside of a 30-mile radius of our Latham location.

Pressure Testing Service Call
$ 225.00 +tax

Visit includes first 30 minutes of labor. Any equipment and/or materials required to complete pressure testing will be charged additionally. Work performed following the initial 30 minutes will incur the standard service labor rate.

Camera Line Inspection
$ 250.00 +tax

Visit includes first 30 minutes of labor. Any equipment and/or materials required to complete camera inspections will be charged additionally. Work performed following the initial 30 minutes will incur the standard service labor rate. Lines smaller than 1-1/2” cannot be inspected. We cannot guarantee that camera will pass through lines smaller than 2”.


New Residential Pool Services

Offseason Pool Water Lowering Service (includes first 30 mins.)
$ 125.00 +tax

Our technician will visit your pool in the offseason and lower your pool’s water level. Prior to the first snowfall, our technician will lower the water below the skimmer on vinyl-lined pools and to the middle of the skimmer on fiberglass pools. Early in the spring, our technician will lower the water to the normal operating level in all pools. Appointments can be requested from November through March. We suggest lowering of the water


Additional Residential Pool Opening & Closing Fees

Out of Area Fee (per visit)
$ 150.00 +tax

Charged once per visit on all pools located outside of a 30-mile radius of our Latham location.

Radiant Pool Heating Systems
$ 175.00 +tax

Opening and closing of radiant pool heating systems. Radiant heating systems will be performed following the appointment.

In-Floor Cleaning Systems
$ 200.00 +tax

Opening and closing of in-floor cleaning systems installed by Concord Pools & Spas. Includes up to 30 minutes to lower water levels.

Negative/Vanishing Edge Pools
$ 275.00 +tax

Opening and closing of pools with negative or vanishing edges with catch pools.

Fiberglass Spillover Spas
$ 225.00 +tax

Opening and closing of spillover spas with shared equipment from the pool filtration system.

Badu Jet Systems
$ 175.00 +tax

Opening and closing of Badu Jet swim jets. Includes up to 30 minutes to lower water levels.

Grottos & Walls
$ 200.00 +tax

Opening and closing of pools with obstructions requiring technicians to get into the pool to complete the appointment.

Tanning Ledges
$ 50.00 +tax

Opening and closing of fiberglass tanning ledges.

Waterfalls & Water Features (each)
$ 25.00 +tax

Opening and closing of waterfalls and water features.

Booster Pumps (each)
$ 25.00 +tax

Additional pumps that are not used for the main filtration system.

Deck Jets & Laminars (each)
$ 10.00 +tax

Opening and closing of pools with deck jets and/or laminars.

Bubblers (each)
$ 25.00 +tax

Opening and closing of pools with bubblers below the pool water’s normal operating level. Water level should be brought below the bubbler prior to the technician’s arrival or a pump charge and/or rescheduling of the appointment may be required.

Pump Charge (per 30 mins.)
$ 100.00 +tax

Lowering of water levels if necessary (per 30 minutes)

Lowering of water should be performed prior to the technician’s arrival and will be performed at the discretion of the technician. Depending on the amount of time needed, the technician may deem they are unable to lower the water and the appointment will need to be rescheduled to the next available date if they are unable to perform the appointment without lowering the water.

Pool Closings (after 10/31)
$ 50.00 +tax

Customers scheduling a pool closing following October 31st will incur an additional charge.

Equipment & Materials
Additional Charge

Any equipment or materials required by the technician and not included in the price of the opening or closing will incur an additional charge. These items include, but are not limited to, drain plugs, o-rings, baskets, valves and winter plugs.

Winter Chemical Addition (per visit)
$ 75.00 +tax

Our technician will visit the pool in late November and early April. In the fall our technician will add a four-month algaecide and in the spring they will add a four-month algaecide and non-chlorine shock. Each appointment will be charged separately.


Commercial Inground Pools

Fiberglass & Vinyl

Existing customers only – We can only service commercial pools installed by Concord Pools & Spas and were closed by us the previous season.

Full Opening w/ Safety Cover
$ 400.00 +tax

Our technician removes and folds the safety cover at the opening.

Full Opening w/ Tarp Cover
$ 550.00 +tax

Our technician removes and folds the tarp cover and water tubes at the opening. If the customer has emptied and removed the water tubes prior to the technician’s arrival, they will receive a $50.00 discount.

Partial Pool Opening
$ 350.00 +tax

The customer has removed the winter cover prior to the technician’s arrival.

Full Closing w/ Safety Cover
$ 450.00 +tax

Our technician places the safety cover on the pool at the closing.

Full Closing w/ Tarp Cover
$ 575.00 +tax

Our technician fills the water tubes and places the tarp cover on the pool at the closing. If the customer has filled the water tubes pool side prior to the technician’s arrival, they will receive a $50.00 discount.

Partial Pool Closing
$ 400.00 +tax

The customer places and secures the winter pool cover after the technician completes the closing.


Commercial Pools Services & Labor Rates

Standard Service Call
$ 150.00 +tax

Visit includes first 30 minutes of labor

Standard Service Labor (per 30 mins.)
$ 50.00 +tax

Work performed following the initial 30 minutes.

Out of Area Fee (per visit)
$ 150.00 +tax

Charged once per visit on all pools located outside of a 30-mile radius of our Latham location.

Pressure Testing Service Call
$ 225.00 +tax

Visit includes the first 30 minutes of labor. Any equipment and/or materials required to complete pressure testing will be charged additionally. Work performed following the initial 30 minutes will incur the standard service labor rate.

Camera Line Inspection
$ 250.00 +tax

Visit includes the first 30 minutes of labor. Any equipment and/or materials required to complete camera inspections will be charged additionally. Work performed following the initial 30 minutes will incur the standard service labor rate. Lines smaller than 1-1/2” cannot be inspected. We cannot guarantee that the camera will pass through lines smaller than 2”.


Additional Commercial Pool Opening & Closing Fees

Out of Area Fee (per visit)
$ 150.00 +tax

Charged once per visit on all pools located outside of a 30-mile radius of our Latham location.

Fiberglass Spillover Spas
$ 225.00 +tax

Opening and closing of spillover spas with shared equipment from the pool filtration system.

Tanning Ledges
$ 50.00 +tax

Opening and closing of fiberglass tanning ledges.

Waterfalls & Water Features (each)
$ 25.00 +tax

Opening and closing of waterfalls and water features.

Booster Pumps (each)
$ 25.00 +tax

Additional pumps that are not used for the main filtration system.

Deck Jets & Laminars (each)
$ 10.00 +tax

Opening and closing of pools with deck jets and/or laminars.

Pump Charge (per 30 mins.)
$ 100.00 +tax

Lowering of water levels if necessary (per 30 minutes)

Lowering of water should be performed prior to the technician’s arrival and will be performed at the discretion of the technician. Depending on the amount of time needed, the technician may deem they are unable to lower the water and the appointment will need to be rescheduled to the next available date if they are unable to perform the appointment without lowering the water.

Pool Closings (after 10/31)
$ 50.00 +tax

Customers scheduling a pool closing following October 31st will incur an additional charge.

Equipment & Materials
Additional Charge

Any equipment or materials required by the technician and not included in the price of the opening or closing will incur an additional charge. These items include, but are not limited to, drain plugs, o-rings, baskets, valves and winter plugs.

Winter Chemical Addition (per visit)
$ 75.00 +tax

Our technician will visit the pool in late November and early April. In the fall our technician will add a four-month algaecide and in the spring they will add a four-month algaecide and non-chlorine shock. Each appointment will be charged separately.


Residential Spa & Sauna Service

Jacuzzi, Nordic, Marquis, Master Spas, and other select manufacturers

Spa Openings & Closings

Portable Spa Opening
$ 500.00 +tax

Our technician fills and runs the spa to flush the lines, then drains and refills the spa. Spas that have been filled prior to arrival will receive a $100.00 discount.

PLEASE NOTE: Ambient air temperature must remain above 40˚F after the spa has been filled.

Swim Spa Opening
$ 900.00 +tax

Our technician fills and runs the swim spa to flush the lines, then drains and refills the swim spa. Swim spas that have been filled prior to arrival will receive a $150 discount.

PLEASE NOTE: Ambient air temperature must remain above 40˚F after the swim spa has been filled.

Inground Fiberglass Spa w/ Pool Equipment Opening
$ 375.00 +tax

Our technician will check filtration system, fill and run the spa to flush the lines, then drain and refill the spa.

Inground Vinyl Spa w/ Pool Equipment Opening
$ 500.00 +tax

Our technician will check the filtration system, fill and run the spa to flush the lines, then drain and refill the spa.

Portable Spa Closing
$ 375.00 +tax

Our technician will drain, winterize, and add antifreeze to the spa. Spas that have been drained prior to arrival will receive a $50.00 discount.

PLEASE NOTE: Ambient air temperature must remain above 40˚F while the spa is empty.

Swim Spa Closing
$ 550.00 +tax

Our technician will drain, winterize, and add antifreeze to the swim spa. Swim spas that have been drained prior to arrival will receive a $50.00 discount.

PLEASE NOTE: Ambient air temperature must remain above 40˚F while the swim spa is empty.

Inground Fiberglass Spa w/ Pool Equipment Closing
$ 375.00 +tax

Our technician will drain, winterize the spa and equipment, add antifreeze, and cover the spa with a customer-provided winter cover. Spas that have been drained prior to arrival will receive a $50.00 discount.

PLEASE NOTE: Ambient air temperature must remain above 40˚F while the spa is empty.

Inground Vinyl Spa w/ Pool Equipment Closing
$ 500.00 +tax

Our technician will drain, winterize the spa and equipment, add antifreeze, and cover the spa with a customer-provided winter cover. Spas that have been drained prior to arrival will receive a $50.00 discount.

PLEASE NOTE: Ambient air temperature must remain above 40˚F while the spa is empty.


Additional Spa Opening & Closing Fees

Out of Area – 30-45 miles (per visit)
$ 50.00 +tax

Charged once per visit on spas located outside of a 30-mile radius and within a 45-mile radius of our Latham location.

Out of Area – 45-60 miles (per visit)
$ 100.00 +tax

Charged once per visit on spas located outside of a 45-mile radius and within a 60-mile radius of our Latham location.

Out of Area – Over 60 miles (per visit)
$ 150.00 +tax

Charged once per visit on spas located outside of a 60-mile radius of our Latham location.

Filter Replacement
Additional Charge

Please request filter replacements, if desired, when scheduling your spa opening. Spa filters are not included with the opening.


Spa & Sauna Services & Labor Rates

Standard Service Call
$ 175.00 +tax

The visit includes the first 60 minutes of labor.

Standard Service Labor (per 60 mins.)
$ 100.00 +tax

Work performed following the initial 60 minutes of a standard service call.

Additional Technician Required (per 60 mins.)
$ 100.00 +tax

When a second technician is required at any service call.

Return Service Call
$ 125.00 +tax

Visit includes first 60 minutes of labor. Standard spa service labor rate applies after 60 minutes.

Spa Flip Up Service (under 7’ Spa)
$ 750.00 +tax

Our Technicians will drain and upright the spa to perform work from the bottom. This includes 4 hours of labor for needed technicians. Parts are not included and must be purchased separately.

Spa Flip Up Service (7’ Spa)
$ 1,000.00 +tax

Our Technicians will drain and upright the spa to perform work from the bottom. This includes 4 hours of labor for needed technicians. Parts are not included and must be purchased separately.

Spa Flip Up Service (8’ Spa)
$ 1,250.00 +tax

Our Technicians will drain and upright the spa to perform work from the bottom. This includes 4 hours of labor for needed technicians. Parts are not included and must be purchased separately.

Out of Area – 30-45 miles (per visit)
$ 25.00 +tax

Charged once per visit on spas located outside of a 30-mile radius and within a 45-mile radius of our Latham location.

Out of Area – 45-60 miles (per visit)
$ 50.00 +tax

Charged once per visit on spas located outside of a 45-mile radius and within a 60-mile radius of our Latham location.

Out of Area – Over 60 miles (per visit)
$ 75.00 +tax

Charged once per visit on spas located outside of a 60-mile radius of our Latham location.

Drain, Clean & Refill Spa Service
$ 375.00 +tax

Our technician will drain and clean the spa, along with the spa filter cartridges, and then refill using a customer-provided water source.

Spa Cover Delivery, Install & Removal Service
$ 175.00 +tax

Our Technician will deliver the new spa cover (Spa cover purchased separately), install the new spa cover, and remove the old cover.

E2E Swim Spa Cover Delivery, Install & Removal Service
$ 250.00 +tax

Our Technician will deliver the new End2End swim spa cover (spa cover purchased separately), install the new spa cover and remove the old cover.


Spa Warranty Service Trip Charges

Jacuzzi, Nordic, Marquis, Master Spas

Trip Charge – Within 30-mile Radius
No Charge

No charge for visits on spas located within a 30-mile radius of our Latham location.

Trip Charge – 30-45 miles (per visit)
$ 60.00 +tax

Charged once per visit on spas located outside of a 30-mile radius and within a 45-mile radius of our Latham location.

Trip Charge – 45-60 miles (per visit)
$ 100.00 +tax

Charged once per visit on spas located outside of a 45-mile radius and within a 60-mile radius of our Latham location.

Trip Charge – Over 60 miles (per visit)
$ 150.00 +tax

Charged once per visit on spas located outside of a 60-mile radius of our Latham location.


Spa Valet Service

Weekly, Bi-Weekly, or Monthly Visits

Adhering to a strict spa maintenance schedule is essential to the life of your spa and its equipment. Our Spa Valet program will make sure your spa is ready when you are. Don’t delay, get Spa Valet. Spa Valet offers weekly, bi-weekly, or monthly plans. Call 518-783-8976 ext. 610 or visit www.spavaletny.com.


Spa Filter Subscription Service

Available for All Spa Lines

Spa cartridge replacement is vital to maintaining your spa and its equipment. Please contact our service department at 518-783-8976 ext. 623.